Privacy notice | Royal Vente

Who we are

Royal Vente is a business of Nishchal Gaba, an individual. Nishchal Gaba decides how and why your personal data is used, so under the law he is the “data fiduciary”. In this notice, “we” and “us” mean Royal Vente.

Email: [email protected].

What we collect

When you register early interest or request a private conversation

Your name and the country you live in.
Your mobile number with its country code, if you give it. It's needed only for WhatsApp or calls.
Your email address, if you give it. It's needed only for email.
The best time to reach you, and your time zone.
On the early-interest form only: what you're looking for (a new home in Gurugram or our private service), whether you're buying to live in or to invest, the area, your budget range, the home type, your timeline and whether you need a home loan.
Your contact choices: WhatsApp, phone call and email, each ticked or not. With them we keep a consent record: which boxes you ticked, the exact wording you saw and its version, the time, and the page address.

When you talk to us

What you write to us on website chat, WhatsApp or email, and notes of our calls with you.

Technical data

To stop spam, the form uses your IP address for a few minutes, only in memory and only as a scrambled code. We don't store it.
Our website host, Vercel, keeps standard server logs, such as IP addresses and pages requested.
We don't use advertising or tracking cookies. If website chat is switched on, it keeps your conversation in your browser's storage so you can carry on later.

We don't need your Aadhaar, PAN, bank details or other documents at this stage. Please don't send them.

Why we use it

To reply to your enquiry and understand what you're looking for.
To contact you about your home search, only on the channels you agreed to, at the time you asked for, in your time zone.
Once RERA registration is granted: to suggest homes in RERA-registered projects, arrange site visits, and help with booking and paperwork.
To keep a record of your consent and of our contact with you.
To meet our duties under the law.

We don't sell your personal data, and we don't use it for anything unrelated to your home search.

Your consent

We use your details because you agreed to it. Each contact channel is a separate choice, and none is ticked for you. We message or call you on a channel only if you ticked it. You can withdraw any choice at any time, and withdrawing doesn't affect what we did before.

If you give contact details in the website chat, the AI assistant asks which of WhatsApp, phone call and email we may use. We keep your answer with the date and time, and contact you only on the channels you named, once our RERA registration is granted.

AI and people

Royal Vente runs on Dhanur AI. An AI assistant reads your details and messages and writes or sends replies. It has no human name and always says it's an AI. It doesn't make decisions about you that have legal or financial effects. A human advisor handles site visits and closing, and you can ask to speak to a person at any time.

Public records about projects

To check projects, our AI team reads official public records, such as land and court records. These can name people. We use them only to check a project, never to build a profile of anyone, and keep only what the check needs.

Who we share it with

Dhanur AI, the AI-employee platform Royal Vente runs on. It stores and processes enquiries and conversations for us.
AI model providers that Dhanur AI uses to understand messages and write replies.
Vercel, which hosts this website.
Messaging providers, such as WhatsApp (Meta) and our phone and email providers, when we contact you on a channel you chose.
A developer, only when you ask to visit or book one of their projects, and only after we tell you what we'll share.
A lender, only if you ask us to put you in touch about a home loan.
Authorities, when the law requires it.

Some of these providers may process data outside India. We use them only as the law allows.

How long we keep it

Early-interest details and messages: until you withdraw consent or ask us to erase them, or 12 months after our last contact with you, whichever comes first.
If you buy through us: for as long as the purchase needs, and then as long as the law requires us to keep records.
Consent records and contact logs: up to one year after we erase your other details, so we can show we followed the law.
IP addresses for spam checks: a few minutes, in memory only.

Your rights

Know: ask for a summary of the personal data we hold about you, how we've used it, and who we've shared it with.
Correct: ask us to correct, complete or update it.
Erase: ask us to erase it, unless the law requires us to keep it.
Withdraw consent: for any channel, at any time, as easily as you gave it.
Nominate: name someone to use these rights for you if you die or can't act.
Complain: raise a grievance with us, and then, if you're not satisfied, with the Data Protection Board of India.

The law also asks you to give true details and not to make false or frivolous complaints. We may need to check it's really you before acting on a request.

How to withdraw consent

WhatsApp: reply STOP.
Phone: tell the caller, or ask on any channel.
Email: reply “unsubscribe”.
Or write to [email protected].

We'll stop using that channel as soon as we can, and tell any provider acting for us to stop too.

Keeping it safe

We limit who can see your data, use providers with proper security, and send data over encrypted connections. If a breach affects your data, we'll tell you and the Data Protection Board as the law requires.

Children

Royal Vente is for adults. If you're under 18, please don't use the form. We don't knowingly collect children's data, and we'll erase it if we learn we have.

Grievances

Our grievance contact is Nishchal Gaba. Write to [email protected]. We'll acknowledge your message and reply as soon as we can, within the time the DPDP rules allow. If you're not satisfied with our reply, you can complain to the Data Protection Board of India. See also grievance and corrections.

Changes to this notice

If we change this notice, we'll update the version and date above. If a change affects how we use details you've already given, we'll ask for your consent again where the law needs it.